A concise guide to signing in, securing your account, and troubleshooting common login issues.
Whether you’re using Bison on mobile or desktop, this guide walks you through the login flow, explains two-factor authentication (2FA), covers account recovery, and gives quick fixes for the most common problems.
What is the Bison App?
The Bison App (hereafter "Bison") is a mobile-first platform designed for streamlined access to [your chosen service — replace with actual product details]. The login experience prioritizes simplicity while offering modern security features like biometric unlock and optional 2FA.
How to sign in — Step by step
Follow the platform-specific steps below to log in quickly.
Mobile (iOS / Android)
Install the Bison App from the App Store or Google Play Store (search "Bison").
Open the app and tap Sign In or Log In on the welcome screen.
Enter your registered email address or phone number and your password.
If biometric login is available, enable Touch ID / Face ID (iOS) or Fingerprint (Android) for faster future access.
Complete any required security prompts — e.g., enter a 2FA code if you've enabled it.
Web / Desktop
Visit the official Bison web portal (enter your provider URL).
Click Log in at the top-right and enter your credentials.
Approve any multi-factor authentication challenge sent to your phone or authenticator app.
Two-factor authentication (2FA) & security
2FA adds a second verification step beyond your password. Common options:
Authenticator apps (recommended) — Google Authenticator, Authy, or similar.
SMS codes — convenient, but less secure than an authenticator app.
Hardware keys — most secure; use if supported.
Tip: Save backup/recovery codes in a safe place when you enable 2FA. These codes allow account access if you lose your device.
Troubleshooting common login issues
1. Wrong password
Use the "Forgot password" link on the login screen. Follow the email instructions to reset your password. Choose a strong, unique password and consider a password manager.
2. Not receiving 2FA codes
Check your authenticator app’s time sync settings; resync if necessary.
Ensure your phone has signal if you rely on SMS codes.
Use backup recovery codes if available.
3. Account locked or too many attempts
Most platforms temporarily lock accounts after multiple failed attempts. Wait the cooldown period, then use password reset or contact support if the problem persists.
Account recovery
If you lose access to your primary auth method:
Try recovery codes saved when you enabled 2FA.
Use the app’s account recovery flow — typically a combination of email verification and identity checks.
If those fail, contact official Bison support and be prepared to verify identity (ID, transaction history, or registered device details).
Quick security checklist
Enable 2FA (authenticator app preferred).
Use a password manager and a unique password.
Keep your device OS and the Bison app up to date.
Do not share authentication codes or recovery phrases.
Frequently asked questions (FAQ)
Q: Can I use one account across multiple devices?
A: Yes — you can sign in on multiple devices. For added security, each device may require re-verification when first used.
Q: What if I don’t get the password reset email?
A: Check spam/promotions folders and ensure your email provider isn’t blocking messages. If it still doesn’t arrive, contact support.